legal compliance

This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. We will accept accept returns within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error.

how to cancel within the 7 day cooling off period

Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at: refunds@pure-flowers.co.uk. We can also be contacted by phone on (0161) 442 1566. The UK is the country of domicile.

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.

refunds for unwanted goods

Providing that unwanted goods are received by us in unused, unopened and resaleable condition within 30 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.